The Shopify app that texts back.
Connect Shopify, approve what it may say, and it follows up with shoppers over iMessage.
Up to 30% of sales, never more. Agreed before you connect.
Cart left: canvas tote, Sage
Hi, it's Dropin, helping out at Fieldnote. Questions on the canvas tote?
Do you have it in navy?
Navy is listed as in stock. Want me to swap it?
Yes please.
Swapped. Your cart has the tote in Navy.
Check outConnect, approve, go.
Real questions, honest answers.
Checkout left: clip-on bike light
Hi, Dropin here for Fieldnote. Anything I can check on the bike light?
Will it fit a 35mm handlebar?
The listing says the clamp fits 22 to 32 mm bars. A large-clamp version fits up to 38 mm.
That one, then.
Same light, bigger clamp.
See large clampOrder placed: ceramic planter, large
Order confirmed. The store lists a drainage saucer for the large planter. Want a look?
Same glaze?
The listing shows the same glaze, in stock.
Send it
It checks out as its own order.
Add the saucerFive jobs, one connection.
- 01
Abandoned carts
A chat about what they left.
- 02
Abandoned checkouts
Asks what stopped them.
- 03
Product questions
Answered, not dropped into a flow.
- 04
Objection handling
Sizing, shipping, policies, from your information.
- 05
Post-purchase add-ons
A fitting add-on, same thread.
Approval
What you approve first
Illustrative. Flip one off.
4 of 4 topics approved ยท off means your team handles it
Templates stop at "hello".
A template app
- 1Shopper leaves. A template goes out.
- 2The shopper asks a question.
- 3The template can't answer.
Dropin
- 1Shopper leaves. Dropin starts a chat.
- 2It answers from what you approved.
- 3Gaps go to your team.
- 4The shopper heads to checkout.
Built so you can say yes.
You're in control
You decide what it says. No discounts unless allowed.
Approved information only
If it can't answer, it says so and hands off.
Permission and STOP
Only permitted shoppers. STOP honored. Quiet hours apply.
Counting orders
Orders traced to a conversation, against a random holdout.
Reporting
You see traced orders and the holdout comparison.
Message log
Every message is logged, and you can read it.
Pricing
A share of sales, not a subscription.
Up to 30% of sales, never more. Agreed before you connect.
Dropin takes at most 30% of incremental sales traced to a conversation, a ceiling agreed in writing before you connect. A quiet month costs nothing.
Quick answers.
How does it know what to say?
From the product and policy information you approve. Nothing else.
What if it doesn't know?
It says so, doesn't guess, and can hand off to your team.
How do you count revenue?
Orders that trace to a conversation in an agreed window, measured against a random holdout.
How does pricing work?
Up to 30% of attributable incremental revenue, a ceiling agreed before you connect. No subscription.
Is it just an SMS sequence?
No. A sequence is a fixed set of messages. Dropin holds a two-way conversation.
How much control do I have?
You approve the information, set the limits, read every message.
Permissions, and iMessage or SMS?
Only shoppers the store may contact. STOP is honored. iMessage first, with a fallback. For your own obligations, ask your counsel.